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- Tasks: Help customers with their accounts and find the best solutions over the phone.
- Company: Join EE's supportive and flexible Billing Team in Belfast.
- Benefits: Earn £12.82 per hour, plus bonuses and discounts on EE & BT products.
- Why this job: Use your life skills to make a real difference in customer service.
- Qualifications: Life experience and strong communication skills are key.
- Other info: Enjoy flexible hours, career development, and a great team culture.
The predicted salary is between 10 - 15 £ per hour.
This is a part time role, working 20, 25 or 30 hours weekly. The hours will range between 08:00am and 16:30pm and also include some weekend working.
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting hourly rate of 12.82, plus incentives and bonuses.
- Huge discounts on EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
- Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Part Time (Lisburn) in Little Amwell employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time (Lisburn) in Little Amwell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your life experiences to what they’re looking for in a Customer Service Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you can handle challenging situations during the interview.
✨Tip Number 3
Show off your flexibility! Since this role offers various hours, be ready to discuss your availability and how you can adapt to the needs of the team. Highlight any past experiences where you’ve successfully managed your time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in customer service.
We think you need these skills to ace Customer Service Advisor - Part Time (Lisburn) in Little Amwell
Some tips for your application 🫡
Show Off Your Life Experience: We want to see how your life skills can shine through in your application. Whether it's raising a family or building relationships, highlight those experiences that make you resilient and ready for the challenges of a Customer Service role.
Tailor Your Application: Make sure to customise your application to fit the job description. Use keywords from the listing to show us you understand what we're looking for and how you can meet those needs.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid fluff and get straight to the point about why you're the perfect fit for our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Make sure to highlight your life experiences that have equipped you with resilience and problem-solving skills. Think about specific situations where you've navigated challenges, whether in family life or previous jobs, and be ready to share those stories.
✨Understand the Role
Familiarise yourself with the Customer Service Advisor role and what it entails. Research EE's values and how they align with your own. This will help you articulate why you're a great fit for the team and how you can contribute to their mission.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a customer service role. Show that you can listen carefully to questions and respond thoughtfully, reflecting back on what the interviewer has said to show you understand their needs.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team culture, opportunities for development, or how they support work-life balance, which is important for a flexible role like this.