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For Companies At a Glance
- Tasks: Help customers with their accounts and find the best solutions over the phone.
- Company: Join EE, a leading telecom company with a supportive culture.
- Benefits: Competitive salary, flexible hours, online GP access, and generous family leave.
- Why this job: Use your life skills to make a real difference in customer service.
- Qualifications: No specific qualifications needed, just great communication and empathy.
- Other info: Enjoy a vibrant team culture and opportunities for career growth.
The predicted salary is between 25000 - 26000 £ per year.
Where: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ
Full Time: Permanent
Hourly Rate: 12.82
Why this job matters
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Cardiff? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of 25,087 rising to 25,684 after 8 months, plus incentives and bonus
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Newport) in Letchworth Garden City employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Newport) in Letchworth Garden City
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how your life experiences align with their mission. This will help you connect better during interviews.
✨Tip Number 2
Practice your listening skills. As a Customer Service Advisor, you'll need to listen to customers' needs and respond effectively. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready to share your personal stories! Your life experiences are your superpower. Think of examples where you've navigated challenges or built relationships, as these will showcase your transferable skills in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor (Newport) in Letchworth Garden City
Some tips for your application 🫡
Show Off Your Life Skills: When you're writing your application, don't forget to highlight those life experiences that make you a great fit for the role. Whether it's managing a household or building relationships, these skills are super valuable in customer service!
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the posting and show how your experiences align with what we're looking for. This helps us see why you're the perfect match!
Be Genuine and Personable: We love authenticity! Write your application in a way that reflects your personality. Let us know who you are beyond just your qualifications – we want to see the real you and how you can connect with our customers.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Make sure to highlight your life experiences that have equipped you with resilience and problem-solving skills. Think about specific situations where you've navigated challenges, as these stories will resonate well with the interviewers.
✨Understand the Company Culture
Do a bit of research on EE's values and culture. They emphasise flexibility and support, so be prepared to discuss how you can contribute to this environment. Mention any relevant experiences that align with their commitment to employee well-being.
✨Practice Active Listening
Since the role involves speaking with customers over the phone, demonstrate your active listening skills during the interview. Show that you can listen carefully and respond thoughtfully, which is crucial for understanding customer needs.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the company. You might ask about the team dynamics or opportunities for career development, which aligns with what they offer.