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- Tasks: Support customers with billing queries and payment issues, providing expert guidance.
- Company: Join EE's Payment Support Team in a flexible and supportive environment.
- Benefits: Starting salary of £25,087, rising to £25,684, plus bonuses and great perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Life experience and strong interpersonal skills are key to success.
- Other info: Enjoy a vibrant team culture and tailored training for career growth.
The predicted salary is between 25087 - 25684 £ per year.
Where: Darlington
Full time: Permanent
Salary: 25,087 rising to 25,684 at 9 months in role, plus the ability to earn commission
Hourly rate: 12.82 per hour rising to 13.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of 25,087 rising to 25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Ferryhill) in Letchworth Garden City employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Ferryhill) in Letchworth Garden City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your own experiences to what they’re looking for in a Customer Service Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how your life skills can shine in challenging situations.
✨Tip Number 3
Be yourself! During the interview, let your personality come through. They want to see how you’d fit into their team culture, so don’t be afraid to share your unique experiences and how they’ve shaped you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make a difference in customers' lives.
We think you need these skills to ace Customer Service Advisor (Ferryhill) in Letchworth Garden City
Some tips for your application 🫡
Show Off Your Life Skills: We want to see how your life experiences can help you in this role. Whether it's raising a family or building relationships, make sure to highlight those transferable skills in your application!
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use similar language and examples that resonate with the role of a Customer Service Advisor.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your written application. We’re looking for genuine people who can connect with our customers.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Make sure to highlight your life experiences that have equipped you with resilience and problem-solving skills. Think about specific situations where you've navigated challenges, as these stories will resonate well with the interviewers.
✨Understand the Role
Familiarise yourself with the responsibilities of a Customer Service Advisor. Be prepared to discuss how you would handle billing queries or assist customers who are struggling with payments. This shows that you’re not just interested in the job, but you understand what it entails.
✨Emphasise Flexibility
Since the role offers flexibility, be ready to discuss how you can adapt to different situations. Share examples of how you’ve managed your time effectively in previous roles or personal situations, which will demonstrate your ability to thrive in a dynamic environment.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the training process or how the team supports each other. This shows your genuine interest in the company culture and your eagerness to contribute positively to the team.