At a Glance
- Tasks: Assist customers with broadband queries and provide excellent support over the phone.
- Company: Leading telecom company in the UK with a supportive team culture.
- Benefits: Starting salary of £25,087, product discounts, and flexible scheduling.
- Other info: Great opportunities for career growth in a flexible, hybrid role.
- Why this job: Join a dynamic team and help customers while growing your career.
- Qualifications: No specific technical experience needed; just a helpful attitude and relationship-building skills.
The predicted salary is between 20000 - 30000 £ per year.
A leading telecom company in the UK is looking for a Customer Service Technical representative. The role involves assisting customers with broadband-related queries over the phone. No specific technical experience is needed; a helpful attitude and ability to build relationships are key.
The position offers a starting salary of £25,087, discounts on products, and a supportive team culture. Flexibility in scheduling and opportunities for career growth make this a compelling opportunity.
Technical Customer Service Advisor — Flexible, Hybrid Role in Leigh employer: EE
Join a leading telecom company in the UK that prioritises employee well-being and development. With a supportive team culture, flexible working arrangements, and a commitment to career growth, this role as a Technical Customer Service Advisor offers not just a competitive salary but also discounts on products and the chance to make a real impact in customer relationships. Experience a workplace where your contributions are valued and your professional journey is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Advisor — Flexible, Hybrid Role in Leigh
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their latest projects or initiatives to impress them.
✨Tip Number 2
Practice your phone skills! Since this role is all about helping customers over the phone, try role-playing with a friend. Focus on being friendly and clear, just like you would with a customer.
✨Tip Number 3
Show off your relationship-building skills! Think of examples from your past where you’ve helped someone out or resolved an issue. This will help you demonstrate that helpful attitude they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Customer Service Advisor — Flexible, Hybrid Role in Leigh
Some tips for your application 🫡
Show Your Helpful Side:When writing your application, make sure to highlight your helpful attitude. We want to see how you can assist customers and build relationships, so share any relevant experiences that showcase your customer service skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention why you’re interested in working with us at this leading telecom company and how you can contribute to our supportive team culture.
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. We want to understand your skills and experiences without any confusion.
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research the telecom company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you helped someone solve a problem or turned a negative experience into a positive one.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. For instance, they might ask how you would handle an upset customer. Practise your responses to these types of questions so you can convey your helpful attitude and problem-solving skills confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
