At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £25,087, discounts on products, and career development support.
- Other info: Flexible working options, volunteering days, and a great team atmosphere.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just be helpful and calm.
The predicted salary is between 25087 - 25684 £ per year.
Start Date: 07/04/26
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Full Time - Home Based in Leigh employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those looking to thrive in a Customer Service Advisor role. With a strong focus on personal development, generous benefits including substantial discounts on products, and a supportive team culture, employees are empowered to grow their careers while enjoying a healthy work-life balance. Located in Warrington, this home-based position offers the unique advantage of working from the comfort of your own home, ensuring you can manage your personal commitments alongside your professional responsibilities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Full Time - Home Based in Leigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life queries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle the tech-related queries that come with the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - Full Time - Home Based in Leigh
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself:We’re looking for naturally helpful and calm individuals. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application:Make sure to align your skills and experiences with the job description. Mention how your background fits into the Customer Service Technical role and why you’re excited about it.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures we get all your details right!
How to prepare for a job interview at EE
✨Know Your Tech
Brush up on basic broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's a tech issue or a customer service scenario, demonstrating your ability to think on your feet will impress the interviewers.
✨Emphasise Your People Skills
Since this role is all about building relationships, be ready to talk about how you connect with people. Share stories that highlight your calmness, helpfulness, and ability to empathise with customers, as these traits are crucial for success in this position.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they support work-life balance. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
