At a Glance
- Tasks: Drive sales and build relationships with small UK SME customers through calls and effective communication.
- Company: Join a leading telecom company focused on customer success and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access, generous leave, and discounted products.
- Other info: Flexible work culture with opportunities for personal and professional growth.
- Why this job: Make an impact by helping customers while achieving your sales targets in a dynamic environment.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively retain, acquire and upsell customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to retain & grow existing customers & also acquire new customers in 10-100 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Customer Success in Leicester employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors in Customer Success. With tailored benefits that support your wellbeing and lifestyle, including access to a 24/7 online private GP and a market-leading pension scheme, we ensure our employees feel valued and empowered. Join us in a target-driven environment where your contributions directly impact the success of UK SMEs, and enjoy opportunities for personal and professional advancement in a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Customer Success in Leicester
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on listening, influencing, and conveying your messages clearly – it’ll make a world of difference!
✨Tip Number 3
Don’t shy away from showcasing your sales experience! Even if it’s not extensive, highlight any achievements or targets you've hit in previous roles. We love seeing that drive and ambition, so let it shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us. Let’s get you on board!
We think you need these skills to ace Sales Advisor - Customer Success in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your application reflects your ability to listen and convey messages clearly. Use examples from your past experiences to demonstrate how you've influenced or guided customers effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your sales experience and customer service skills. Mention specific achievements that align with the targets and KPIs mentioned in the job description.
Be Data Savvy:Since you'll be using IT systems and databases, it’s important to showcase your comfort with technology. Mention any relevant experience you have with data management or software tools, as this will show us you're ready to keep our sales tools organised and up to date.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Make sure you have a solid understanding of BT’s products and services. This will help you answer questions confidently and demonstrate your ability to meet customer needs effectively during the interview.
✨Showcase Your Communication Skills
Since the role requires strong communication and influencing skills, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully guided or influenced customers to make decisions.
✨Prepare for Target-Driven Questions
Expect questions about how you've achieved or exceeded targets in previous roles. Be ready to share specific examples that highlight your motivation and ability to organise your workload to maximise outcomes.
✨Demonstrate Adaptability and Willingness to Learn
The company values adaptability, so be prepared to discuss times when you’ve taken constructive feedback on board or tried new methods. Show that you’re open to learning and growing within the role.
