At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join a dynamic team at EE with a strong focus on customer service.
- Benefits: Starting salary of £26,116, bonuses, online GP access, and generous family leave.
- Other info: Flexible working options, tailored training, and opportunities for career growth.
- Why this job: Make a real impact by putting customers first in a fast-paced, rewarding environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26116 - 26738 € per year.
A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Join us at EE and turn your potential into performance.
Servicing Agent - Customer Services in Lancaster employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a wealth of benefits designed to support our employees both personally and professionally. Our vibrant work culture in Lancaster fosters collaboration and growth, with tailored training and flexible working options that empower you to carve your own career path while making a meaningful impact on our customers' lives. Join us and experience a supportive environment where your contributions are recognised and rewarded, alongside unique perks like market-leading family leave and generous discounts on products.
StudySmarter Expert Advice🤫
We think this is how you could land Servicing Agent - Customer Services in Lancaster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service industry. A personal recommendation can make all the difference when you're trying to land that Servicing Agent role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. At EE, they value communication and adaptability, so think of examples from your past experiences that showcase these skills. We want to see how you put customers at the heart of your decisions!
✨Tip Number 3
Practice your phone skills! Since this role involves speaking with customers over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to build those relationships when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Let’s turn your potential into performance together!
We think you need these skills to ace Servicing Agent - Customer Services in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Servicing Agent role. Highlight any customer service experience and communication skills, as these are key to what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and engaging – we love personality!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in previous roles. Whether it’s meeting targets or receiving positive feedback from customers, we want to see how you’ve made an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially those related to customer service. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Servicing Agent, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate Adaptability
This role requires the ability to adapt in a fast-paced environment. Think of instances where you successfully adapted to changes or challenges at work. Be ready to discuss how you handled these situations and what you learned from them.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics, training opportunities, or how success is measured in the role.
