At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join a dynamic team at EE with a strong focus on customer service.
- Benefits: Starting salary of £26,116, bonuses, healthcare, and generous family leave.
- Other info: Flexible working hours and opportunities for community volunteering.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26116 - 26738 € per year.
A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Join us at EE and turn your potential into performance.
Immediate Start! Customer Service Advisors in Lancaster employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a wealth of benefits designed to support our employees both personally and professionally. Our Lancaster Sales Team fosters a vibrant work culture where communication skills are celebrated, and career growth is actively encouraged through tailored training and flexible working arrangements. With unique perks like 24/7 online GP access, generous family leave, and community volunteering days, we ensure that our team members feel valued and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Immediate Start! Customer Service Advisors in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking with customers, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer interactions head-on.
✨Tip Number 3
Be prepared to share your success stories! Think of examples from your past roles where you've met targets or provided excellent service. This will demonstrate your ability to thrive in a fast-paced environment and show how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace Immediate Start! Customer Service Advisors in Lancaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any previous experience that shows you can put customers first – we want to see how you can shine in this fast-paced environment!
Show Your Passion:Let your enthusiasm for helping customers come through in your application. We love candidates who are genuinely excited about providing great service, so don’t hold back on sharing why you’re passionate about this role and our company!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially those related to customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss how you've adapted to changes in previous jobs. Share specific instances where you had to think on your feet or adjust your approach to meet customer needs. This will highlight your ability to thrive in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
