At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the right EE products.
- Company: Join a dynamic team at EE with a strong focus on customer service.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and incentives.
- Other info: Flexible working hours, tailored training, and opportunities for community volunteering.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 26116 - 26738 € per year.
A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
Join our Lancaster Sales Team, and you'll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career.
You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here.
We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most.
Join us at EE and turn your potential into performance.
IMMEDIATE START CALL CENTRE OPERATORS REQUIRED in Lancaster employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with opportunities for growth and development. Our supportive work culture prioritises employee well-being with benefits like 24/7 access to a GP, generous family leave, and volunteering days, all while fostering a flexible environment that allows you to balance work and life effectively. Join our Lancaster Sales Team and experience a rewarding career where your contributions are recognised and valued, alongside tailored training to help you thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IMMEDIATE START CALL CENTRE OPERATORS REQUIRED in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking with customers, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any questions during the interview.
✨Tip Number 3
Show off your adaptability! Think of examples from your past experiences where you've had to think on your feet or adjust to new situations. This will demonstrate that you can thrive in a fast-paced environment like the one at EE.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace IMMEDIATE START CALL CENTRE OPERATORS REQUIRED in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any previous roles where you've excelled in customer service or communication, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Be genuine and let your personality come through!
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s meeting targets or receiving positive feedback, we want to see how you’ve made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, products, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a call centre operator, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you've successfully communicated with customers or resolved issues. This will demonstrate your ability to connect with clients.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face in a call centre role, such as handling difficult customers or upselling products. Prepare your responses to these situations, highlighting your problem-solving skills and adaptability. This will show that you're ready to tackle the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
