At a Glance
- Tasks: Provide top-notch customer service and build relationships with clients over the phone.
- Company: Join EE, a leading telecommunications company with a vibrant team culture.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and discounts.
- Other info: Flexible working hours, tailored training, and opportunities for career growth.
- Why this job: Make a real impact by helping customers find the perfect solutions for their needs.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Join us at EE and turn your potential into performance.
Customer Service Rep - Maternity Cover in Lancaster employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a wealth of benefits including 24/7 access to a GP, generous family leave, and substantial discounts on products. Our vibrant Lancaster Sales Team fosters a supportive work culture where your career growth is prioritised, and you are encouraged to develop your skills through tailored training and flexible working arrangements. Join us to be part of a dynamic team that values your contributions and helps you achieve your professional aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Rep - Maternity Cover in Lancaster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that perfect role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand what makes them tick and be ready to share how your skills align with their values. This shows you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with a friend. The more comfortable you are speaking on the phone, the better you'll perform during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at EE. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Rep - Maternity Cover in Lancaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Rep role. Highlight your communication skills and any experience you have in fast-paced environments, as these are key to thriving with us.
Show Your Passion for Customers:In your application, let us know how you put customers at the heart of what you do. Share examples of how you've understood customer needs and provided great service in previous roles.
Be Yourself:We want to get to know the real you! Don’t be afraid to show your personality in your application. A bit of authenticity goes a long way in helping us see if you’re a good fit for our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially those related to customer service. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Rep, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built strong relationships. Practise articulating these stories clearly and confidently during the interview.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss how you've adapted to changing situations in previous jobs. Share specific instances where you successfully handled unexpected challenges or changes in customer needs, highlighting your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
