At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join a dynamic team at EE with a strong focus on customer satisfaction.
- Benefits: Starting salary of £26,116, bonuses, healthcare, and generous family leave.
- Other info: Flexible working hours, tailored training, and opportunities for career growth.
- Why this job: Make a real impact by putting customers first in a rewarding, fast-paced environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26116 - 26738 € per year.
A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Join us at EE and turn your potential into performance.
Customer Service Advisor - Immediate Work with Excellent Salary in Lancaster employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a wealth of benefits designed to support our employees both personally and professionally. Our vibrant Lancaster Sales Team fosters a collaborative work culture where your contributions are valued, and we provide ample opportunities for career development, flexible working arrangements, and community engagement through volunteering days. Join us to be part of a dynamic environment that prioritises customer satisfaction while empowering you to achieve your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Immediate Work with Excellent Salary in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking with customers, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any questions during the interview.
✨Tip Number 3
Show off your adaptability! Think of examples from your past experiences where you've had to think on your feet or adjust to new situations. This will demonstrate that you can thrive in a fast-paced environment like EE.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor - Immediate Work with Excellent Salary in Lancaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any previous experience that shows you can put customers first. We want to see how you can bring your unique flair to our team!
Show Your Passion:In your application, let us know why you're excited about this role and working with us at EE. Share any personal experiences that demonstrate your drive to help customers and how you thrive in fast-paced environments. We love seeing genuine enthusiasm!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and what you can bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re on your way to joining our fantastic team!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially those related to customer service. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built strong relationships. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss how you've adapted to changing situations in previous jobs. Share specific instances where you successfully handled unexpected challenges or changes in customer needs, highlighting your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
