At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading telecom company with a vibrant team culture.
- Benefits: Starting salary of £26,116, bonuses, online GP access, and generous family leave.
- Other info: Flexible working hours, tailored training, and career development opportunities.
- Why this job: Make a real impact by putting customers first in a fast-paced, rewarding environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Join us at EE and turn your potential into performance.
Customer Care Advisor - Excellent Salary and in Lancaster employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a wealth of benefits designed to support our employees' well-being and career growth. Our vibrant team culture in Lancaster fosters collaboration and personal development, while our commitment to flexibility ensures that you can balance work with your personal life. With opportunities for tailored training, generous family leave, and community volunteering days, joining us means becoming part of a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor - Excellent Salary and in Lancaster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Care Advisor role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with our mission of putting customers first. We love seeing candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with a friend. This will help you feel more confident when it’s your turn to shine in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our fantastic benefits right there.
We think you need these skills to ace Customer Care Advisor - Excellent Salary and in Lancaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your communication skills and any previous experience that shows you can put customers first. We want to see how you can bring your unique flair to our team!
Show Your Passion:Let your enthusiasm shine through in your application! We love candidates who are genuinely excited about helping customers and making a difference. Share examples of how you've gone above and beyond in past roles to support customers.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially how they relate to customer care. This will help you demonstrate your enthusiasm and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built strong relationships. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Adaptability
This role requires the ability to adapt quickly in a fast-paced environment. Think of instances where you successfully handled unexpected challenges or changes. Sharing these stories will highlight your flexibility and readiness to thrive in dynamic situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
