At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the right EE products.
- Company: Join a dynamic team at EE with a strong focus on customer service.
- Benefits: Starting salary of £26,116, bonuses, online GP access, and generous family leave.
- Other info: Flexible working hours, tailored training, and opportunities for community volunteering.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 26116 - 26738 € per year.
A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
Join our Lancaster Sales Team, and you'll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career.
You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here.
We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most.
Join us at EE and turn your potential into performance.
Contact Centre Advisor - Maternity Cover in Lancaster employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a range of benefits that prioritise your well-being and career growth. Our supportive work culture in Lancaster fosters personal development through tailored training and flexible working arrangements, ensuring you can balance your professional ambitions with your personal life. Join us to be part of a dynamic team where your contributions are valued, and you can truly make a difference for our customers and community.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor - Maternity Cover in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Contact Centre Advisor, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable with handling different scenarios and questions.
✨Tip Number 3
Show off your adaptability! In a fast-paced environment like this, being able to think on your feet is key. Prepare examples from your past experiences where you've successfully adapted to changes or challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team directly. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Contact Centre Advisor - Maternity Cover in Lancaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contact Centre Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills:Since this role is all about speaking with customers, let your communication skills shine through in your written application. Use clear, concise language and make sure to convey your enthusiasm for helping others.
Be Authentic:We love seeing the real you! Don’t be afraid to let your personality come through in your application. Share your passion for customer service and how you’ve made a difference in previous roles – it helps us get to know you better.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially those related to customer service. This will help you demonstrate your enthusiasm and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Contact Centre Advisor, communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or resolved issues. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Adaptability
This role requires the ability to adapt quickly in a fast-paced environment. Think of situations where you've had to adjust to changes or handle unexpected challenges. Be ready to share these examples, as they will highlight your flexibility and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it's the right fit for you. Consider asking about the team culture, training opportunities, or how success is measured in the role. It’s a great way to engage with your interviewers.
