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- Tasks: Help customers solve broadband tech issues over the phone.
- Company: Join EE's Broadband Technical Team in Warrington.
- Benefits: Starting salary of £25,087, discounts on EE & BT products, and career development support.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Flexible working options, volunteering days, and a supportive team culture.
The predicted salary is between 25087 - 25684 £ per year.
Start Date: 07/04/26
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Warrington in Kingswood employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Warrington in Kingswood
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life queries and show off your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with others in the industry can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - Warrington in Kingswood
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself: We’re looking for naturally helpful and calm individuals. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application: Make sure to align your skills and experiences with the job description. Mention your interest in technology or gaming if it applies – it shows you’re a great fit for our Broadband Technical Team!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at EE
✨Know Your Tech
Brush up on basic broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's a tech issue or a personal challenge, demonstrating your ability to think critically and remain calm under pressure will impress the interviewers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are genuinely interested in understanding the needs of customers. You can even practice this skill with friends or family before the big day.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your interpersonal skills. Share stories that showcase your ability to connect with others, be it through teamwork or customer interactions. This will demonstrate that you're a natural fit for the Customer Service Advisor position.
