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- Tasks: Help customers with broadband tech queries and solve their problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £25,087, discounts on products, and career development support.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just be helpful and calm.
- Other info: Flexible working options and a great team culture await you.
The predicted salary is between 21000 - 35000 £ per year.
All potential candidates should read through the following details of this job with care before making an application.
Start Date: 07/04/26
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Full time - customer service advisor work from home in Kingsley employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full time - customer service advisor work from home in Kingsley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle the tech-related queries that come with the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at EE.
We think you need these skills to ace Full time - customer service advisor work from home in Kingsley
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really absorb the job description. It’s packed with info about what we’re looking for and how you can shine in this role. Understanding the key points will help you tailor your application to match our vibe!
Show Off Your Problem-Solving Skills: Since this role is all about helping customers with tech queries, make sure to highlight any experience or skills that showcase your problem-solving abilities. Whether it’s gaming, tech tinkering, or just being a natural helper, let us know how you can bring that to the table!
Be Yourself in Your Application: We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your passion for customer service and how you connect with people – it’ll make your application stand out!
Apply Through Our Website: When you’re ready to hit send, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at EE
✨Know Your Tech
Brush up on basic broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal life. Think about times when you’ve helped someone out or resolved a tricky situation. This will demonstrate your ability to handle customer queries effectively.
✨Emphasise Your People Skills
Since this role is all about building relationships, be ready to talk about your communication style. Share experiences where you’ve successfully interacted with others, especially in challenging situations. Highlight your calmness and helpful nature.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or how the team supports each other. It’s a great way to demonstrate your enthusiasm for joining their team.