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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Other info: Flexible working hours, career development support, and volunteering opportunities.
- Why this job: Make a real impact by helping customers find the perfect products and services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 21000 - 25000 £ per year.
Full time: Permanent
Salary: 25,087 rising to 25,684 at 9 months in role, plus uncapped commission
Start Date: 2nd March 2026
Location: EE Truro contact centre, Calnick street, TR1 2JQ
What's in it for you?
- Competitive Salary: Starting at 25,087, rising to 25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Giving you access to a GP via telephone or video 24/7 for both you and your immediate family.
- Market leading paid carers leave, up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year
- Huge discounts on EE & BT products including your Mobile and Broadband, saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
About the role
If you are someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognised and rewarded.
At EE, we are harnessing the power of technology to bring people together and make life better. Join our Truro Sales Team, and you'll be right at the heart of it, speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly, for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition and we'll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Call Centre Agent - Uncapped Commission (Truro) in Inverness employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Truro) in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Call Centre Agent role.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Share stories about how you've helped customers in the past and how you can bring that same energy to EE.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Truro) in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight your communication skills and any previous customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your energy and ambition can contribute to our team at EE.
Showcase Your Achievements: Don’t be shy about sharing your successes! Whether it’s meeting targets or providing excellent service, let us know how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its values. Understand their products and services, especially those related to mobile tech and smart home solutions. This will not only show your enthusiasm but also help you tailor your answers to align with what they stand for.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer interactions in the past, demonstrating your ability to adapt and meet their needs.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations. Think about times when you've met targets or influenced others positively. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Your Team Spirit
EE values collaboration, so be ready to discuss how you've worked well in teams before. Share experiences where you celebrated successes with colleagues or contributed to a positive team environment. This will show that you're not just focused on individual performance but also on collective success.