At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and incentives.
- Other info: Flexible working hours, career development support, and a vibrant team culture.
- Why this job: Make a real impact by helping customers find the perfect products and services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband.
- Support in carving your own career path.
- Season Ticket Travel Loan – Funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – allowing you to plan your own breaks or bank time off.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity.
IMMEDIATE START CALL CENTRE OPERATORS REQUIRED employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with opportunities for growth and development. Our supportive work culture prioritises employee well-being with benefits like 24/7 online GP access, generous family leave, and volunteering days, all while fostering a collaborative environment in our Lancaster Sales Team. Join us to not only advance your career but also make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land IMMEDIATE START CALL CENTRE OPERATORS REQUIRED
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on EE. Understand their values, products, and what makes them tick. This will not only impress your interviewers but also help you tailor your answers to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common call centre scenarios and customer service questions. The more comfortable you are with your responses, the more confident you'll feel when it counts.
✨Tip Number 3
Show off your personality! Call centre roles thrive on communication, so let your enthusiasm shine through. Share personal stories that highlight your customer service skills and adaptability. Remember, they want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IMMEDIATE START CALL CENTRE OPERATORS REQUIRED
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous call centre experience or customer service roles you've had, as this will show us you're a great fit for the position.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background aligns with our values. Keep it friendly and professional, and don’t forget to mention your passion for helping customers!
Show Off Your Communication Skills:Since this role is all about speaking with customers, make sure your application showcases your communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and it shows you’re serious about joining our team. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they help customers. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a call centre operator, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different types of calls.
✨Prepare for Behavioural Questions
Expect questions that ask about your past experiences, like how you've handled difficult customers or met targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or opportunities for career growth.
