At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading mobile network provider with a supportive culture.
- Benefits: Earn £13.35 per hour, plus bonuses, flexible hours, and great perks.
- Other info: Enjoy career development opportunities and a vibrant team environment.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 13928 - 17825 £ per year.
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)
Start Date: July 2026
Hours: Part-time (20-25 hours per week)
Shift Pattern: Fixed Monday-Friday evenings
- 20 hrs: 4:45pm - 9:00pm
- 25 hrs: 3:40pm - 9:00pm
Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses
- 20 hrs: £13,928.53 - £14,260.27 annually
- 25 hrs: £17,410.67 - £17,825.33 annually
Why this job matters:
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. You will be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership; you will be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We are here to support you in being successful, meaning we will do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we are doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and will support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for?
Part Time Customer Service Advisor in Hurworth employer: EE
EE is an exceptional employer located in Darlington, offering a supportive and flexible work environment for part-time Customer Service Advisors. With competitive pay, extensive benefits including online GP access, generous family leave, and opportunities for career development, EE prioritises employee well-being and growth. Join a vibrant team culture where your contributions make a real difference, and enjoy the unique advantage of tailored training and community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Hurworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Be yourself! The interviewers want to see your personality shine through. Share your experiences and how your problem-solving skills can make a difference in the Customer Service Mobile Billing role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at EE.
We think you need these skills to ace Part Time Customer Service Advisor in Hurworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service role. We want to see how you can solve problems and support customers, so don’t hold back on showcasing those transferrable skills!
Be Yourself:We’re looking for genuine, helpful individuals who can build relationships. Don’t be afraid to let your personality shine through in your written application. Show us who you are and why you’d be a great fit for our team!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does, especially in a mobile billing context. Familiarise yourself with common billing queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves solving customer issues, prepare examples from your past experiences where you've successfully resolved problems. Whether it's through gaming or tech tinkering, highlight how those skills can translate into helping customers effectively.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a customer service role. You might want to practice by having mock interviews with friends or family, focusing on listening and responding thoughtfully to their questions.
✨Emphasise Your Flexibility
Given the flexible nature of the job, be ready to discuss how you can adapt to different situations. Share any experiences where you've had to adjust your schedule or approach to meet someone's needs, showing that you're a team player who can thrive in a dynamic environment.
