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- Tasks: Provide exceptional customer service and support for EE products and services.
- Company: Join the award-winning EE family in North Tyneside.
- Benefits: Starting salary of £21,620 plus amazing perks like discounts and healthcare.
- Why this job: Kickstart your career with training, growth opportunities, and a supportive community.
- Qualifications: No specific background needed, just bring your energy and ambition.
- Other info: Diverse and inclusive environment where everyone belongs.
The predicted salary is between 8000 - 12000 £ per year.
Start date: February 2026 onwards
Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ
Salary: £21,620 plus incentives throughout the year
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award-winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team, we help people get to grips with everything from their bill and their contract to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you'd expect from Britain's most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be.
Wondering If You're What We're Looking For?
We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What's in it for you?
- A great starting salary of £21,620.00 per year
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
What Are You Waiting For?
If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor (South Shields) in High Peak employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor (South Shields) in High Peak
✨Tip Number 1
Get to know the company! Research EE's values and culture so you can show off how you fit right in. When you chat with them, drop in some examples of how you embody their ethos of treating customers like family.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of scenarios where you’ve helped someone out or solved a problem. Be ready to share these stories during your interview to showcase your charm and enthusiasm.
✨Tip Number 3
Dress to impress but keep it casual! You want to look professional yet approachable. A smart-casual outfit will help you feel confident and ready to connect with the team at EE.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the EE family right from the start!
We think you need these skills to ace Apprentice Customer Service Advisor (South Shields) in High Peak
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your charm and enthusiasm. Remember, we’re looking for someone who fits into our EE family!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. Mention any relevant experience or qualities that make you a great fit for helping our customers.
Show Your Ambition: We love seeing ambition in applications! Share your career goals and how this apprenticeship can help you achieve them. Let us know why you’re excited about starting your journey with EE and what you hope to learn.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining the EE family. We can’t wait to hear from you!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE. Understand their values, mission, and what makes them stand out in the mobile network industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family.
✨Show Your Enthusiasm
EE is looking for candidates who are bold and eager to learn. During the interview, let your passion shine through! Share examples of how you've tackled challenges or learned new skills in the past. This will demonstrate your energy and ambition, which are key traits they value.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll be dealing with various customer queries. Think about potential scenarios you might face and how you would handle them. Practising responses to common customer service situations can help you feel more confident and ready to impress.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows you're engaged and interested in the role. You could ask about the training process, opportunities for career progression, or how the team collaborates to provide exceptional service. It’s a great way to leave a lasting impression!