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For Companies At a Glance
- Tasks: Help customers with queries and provide tech support over the phone.
- Company: Join EE, a leading mobile network provider with a focus on growth.
- Benefits: Starting salary of £21,620, rising to £25,684, plus huge discounts on tech.
- Why this job: Kickstart your career with training and support while making a real difference.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
- Other info: Inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 21620 - 25684 £ per year.
Full Time Apprenticeship
Hourly rate: 11.09
Start Date: 23/02/26
Start your future with EE where your voice could be the start of something big.
What's in it for you:
- A great starting salary of 21,620 rising to 25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off your Mobile and Broadband packages, starting at 10 a month
- Huge discounts off other tech such as Smart watches, speakers, TVs, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front
- Online GP: Access to a private GP 24/7 for you and your immediate family
What you'll be doing:
At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE:
You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds because everyone belongs here.
Ready to make your mark? Apply now and let's start building your future.
Locations
Apprentice Customer Advisor (Runcorn) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor (Runcorn)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, culture, and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts better and boost your confidence when it’s time to chat with the hiring team.
✨Tip Number 3
Show off your personality! EE is looking for friendly voices and great attitudes, so don’t be afraid to let your true self shine during the interview. Share your experiences and how they’ve shaped you into the person you are today.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a nice touch that reflects your professionalism.
We think you need these skills to ace Apprentice Customer Advisor (Runcorn)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to tailor your application to the Apprentice Customer Advisor role. Highlight any relevant skills or experiences, even if they’re from school or hobbies, that show you’re ready to help customers and learn.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand what the role of an Apprentice Customer Advisor involves. Familiarise yourself with EE's values and services, especially how they help customers stay connected. This will show your genuine interest in the company and the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've helped someone solve a problem or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Personality
EE is looking for a friendly voice and a great attitude, so let your personality shine through! Be enthusiastic and approachable during the interview. Remember, they want to see how you would interact with customers, so a warm smile and positive energy can go a long way.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, what a typical day looks like, or how success is measured in the role. This shows that you're engaged and serious about your future with EE.