At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Flexible benefits package, including healthcare, gym memberships, and discounted products.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a target-driven environment while developing valuable sales skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT's products and services to be able to effectively acquire customers and ensure that the customer's needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE's standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.
- Develop successful, sustainable, and profitable relationships within the defined account base. Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include customer contact activity, pipeline health and SOV/ revenue growth.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
- You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Sales Advisor - Acqusition in Halesowen employer: EE
BT is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package tailored to individual lifestyles. With a vibrant work culture that encourages adaptability and continuous learning, employees in the Sales Advisor role can thrive in a target-driven environment while building meaningful relationships with SME customers. The opportunity for professional development, coupled with market-leading benefits such as 24/7 access to a private GP and generous parental leave, makes BT a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Acqusition in Halesowen
✨Tip Number 1
Get to know the company inside out! Research BT's products and services so you can chat confidently about how they meet customer needs. This will help you stand out during calls and show you're genuinely interested.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror to refine your communication skills. The more comfortable you are, the better you'll be at influencing decision-makers and closing deals.
✨Tip Number 3
Stay organised! Keep track of your calls, customer interactions, and follow-ups using sales tools. This not only helps you stay on top of your game but also shows potential employers that you're detail-oriented.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace Sales Advisor - Acqusition in Halesowen
Some tips for your application 🫡
Show Your Sales Skills:When you're writing your application, make sure to highlight any sales experience you have. We want to see how you've successfully influenced customers and met targets in the past. Use specific examples to show us what you can bring to the table!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see your skills and experiences that match the role of a Sales Advisor.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to our job description. Show us that you understand BT's products and how you can help meet customer needs. This will really make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT's products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practise articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding customers.
✨Familiarise Yourself with Sales Methodologies
Brush up on sales methodologies that are relevant to the role. Understanding how to landscape accounts and effectively question customers will show that you're ready to hit the ground running and achieve those targets.
✨Show Your Adaptability
Be prepared to discuss times when you've adapted to new methods or feedback in previous roles. Highlighting your willingness to learn and try new approaches will resonate well with the interviewers, especially in a dynamic sales environment.
