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- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous family leave.
- Other info: Enjoy paid volunteering days and ongoing career development opportunities.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Full time: Permanent
Address: The Strand, Swansea, SA1 2AB
What’s in it for you:
- Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Contact Centre Agent - Uncapped Commission (GB) in Guernsey employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (GB) in Guernsey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Contact Centre Agent, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable with different scenarios. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your results! When discussing your past experiences, highlight specific achievements and how you met or exceeded targets. Use numbers and examples to back up your claims – this will make you stand out as a candidate who delivers results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (GB) in Guernsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight any previous customer service experience and showcase how you've met targets or provided excellent service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role is all about connecting with customers, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the perks we offer!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their mission and values, and think about how you can contribute to their goal of putting customers first. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Contact Centre Agent, strong communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practise articulating these stories clearly, as this will demonstrate your ability to engage with customers over the phone.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss how you've adapted to changing situations in previous jobs. Think of specific instances where you had to think on your feet or adjust your approach to meet customer needs. Highlighting your flexibility will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.