At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading mobile network provider with a supportive culture.
- Benefits: Earn £13.35 per hour, plus bonuses, flexible hours, and great discounts.
- Other info: Enjoy career development opportunities and a vibrant team environment.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 13.35 - 13.35 £ per hour.
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)
Start Date: July 2026
Hours: Part-time (20–25 hours per week)
Shift Pattern:
- Fixed Monday–Friday evenings
- 20 hrs: 4:45pm – 9:00pm
- 25 hrs: 3:40pm – 9:00pm
Pay:
- £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses
- 20 hrs: £13,928.53 → £14,260.27 annually
- 25 hrs: £17,410.67 → £17,825.33 annually
Why this job matters:
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for?
Part Time Customer Service Advisor in Great Ayton employer: EE
EE is an exceptional employer located at the Darlington Campus, offering a supportive and flexible work environment for part-time Customer Service Advisors. With competitive pay, generous benefits including online GP access, family leave, and career development opportunities, EE prioritises employee well-being and growth. Join a vibrant team culture where your contributions are valued, and enjoy the unique advantage of working in a company that truly cares about its employees and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Great Ayton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like EE and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at EE and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service Advisor in Great Ayton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and EE.
Get Familiar with Our Brand:Before applying, take some time to learn about EE and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at EE
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress EE.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which EE will surely appreciate.
