At a Glance
- Tasks: Engage with customers over the phone, understanding their needs and providing tailored solutions.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Enjoy competitive pay, flexible hours, and perks like private healthcare and discounts.
- Other info: Flexible working environment with opportunities for career growth and community involvement.
- Why this job: Make a real impact by helping customers find the perfect products and services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13379 - 13379 £ per year.
Start Date: 09/03/26
Where: BT Glasgow Contact Centre - Alexander Bain House
Part Time: 20 Hours - Permanent
Salary: £13,379.73
What’s in it for you:
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks.
Telephone Sales Advisor (Home based) in Glasgow employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Telephone Sales Advisor based in our Glasgow Contact Centre, you'll enjoy flexible working arrangements, comprehensive benefits including access to a private GP, generous family leave, and opportunities for career growth, all while making a meaningful impact by connecting customers with the right solutions. Join us and be part of a team that values your contributions and encourages you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Sales Advisor (Home based) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BT and EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your communication skills and customer-centric approach, which are key for a Telephone Sales Advisor.
✨Tip Number 3
Show off your personality! In a sales role, being personable is crucial. Don’t be afraid to let your enthusiasm shine through during the interview. Share stories that demonstrate your drive and determination to meet targets and help customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telephone Sales Advisor (Home based) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telephone Sales Advisor role. Highlight your communication skills and any previous sales experience. We want to see how you can put customers at the heart of what you do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your skills align with our values. We love seeing genuine enthusiasm for the role.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it’s meeting sales targets or providing excellent customer service, we want to know how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you’re familiar with EE’s products and services. Brush up on the latest mobile tech and smart home solutions. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role is all about speaking with customers, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable with discussing how you can meet customer needs.
✨Highlight Your Adaptability
The job description mentions a fast-paced environment, so be ready to share examples of how you've adapted in previous roles. Think of specific situations where you’ve had to think on your feet or adjust your approach to meet a customer's needs.
✨Emphasise Team Collaboration
EE values teamwork, so come prepared with examples of how you’ve worked well in a team setting. Discuss how you’ve shared ideas, celebrated successes, or supported colleagues in achieving targets. This will demonstrate that you’re a team player who can contribute positively to their culture.
