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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Enjoy competitive pay, flexible hours, and amazing discounts on products.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 10000 - 15000 £ per year.
Start Date: 09/03/26
Where: BT Glasgow Contact Centre - Alexander Bain House
Part Time: 20 Hours - Permanent
Salary: £13,379.73
What's in it for you:
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carers Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognized and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition and we'll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Shift Pattern:
- Monday: 16:00 - 21:00
- Tuesday: 16:00 - 21:00
- Wednesday: 16:00 - 21:00
- Thursday: Off
- Friday: Off
- Saturday: 10:00 - 18:30
- Sunday: 16:15 - 21:00
Shift Operatives - Immediate Start in Glasgow employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Operatives - Immediate Start in Glasgow
✨Tip Number 1
Get to know the company! Research EE and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at EE.
We think you need these skills to ace Shift Operatives - Immediate Start in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Shift Operative role. Highlight any customer service experience and your ability to adapt in fast-paced environments, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've put customers first in previous jobs and how you’ve achieved targets. This is your chance to shine!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and their values. Understand their mission of bringing people together through technology. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Shift Operative, you'll be speaking with customers over the phone. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you can convey your ideas effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you've successfully resolved issues or met targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Team Spirit
EE values flexibility and teamwork. Be ready to discuss how you've adapted to changing situations in previous roles and how you collaborate with others. Highlight any experiences where you've contributed to team success or supported colleagues in achieving goals.
