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For Companies At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company focused on customer satisfaction.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous leave policies.
- Why this job: Make a real difference in customers' lives while earning great rewards.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for career growth and community involvement.
The predicted salary is between 25000 - 26000 £ per year.
Start Date: 23/02/2026
Where: BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25,087 rising to £25,684 after 8 months, plus uncapped commission
What's in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carers Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognized and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition and we'll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Customer Service Representative - Uncapped Commission (Glasgow City) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Uncapped Commission (Glasgow City)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice your pitch! Before you head into any interviews, make sure you can confidently explain why you're the perfect fit for the role. Highlight your communication skills and how you've helped customers in the past.
✨Tip Number 3
Research the company! Get to know EE's values and what they stand for. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there, making it super easy to stay in the loop.
We think you need these skills to ace Customer Service Representative - Uncapped Commission (Glasgow City)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience and how you've successfully met targets or helped customers in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can bring energy and ambition to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves speaking with customers over the phone, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and engaging – we want to see how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially those related to customer service. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built relationships. Practise articulating these stories clearly and confidently.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss how you've adapted to changing situations in previous jobs. Think of specific instances where you had to think on your feet or adjust your approach to meet customer needs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This shows you're genuinely interested in the position and helps you assess if it's the right fit for you.
