At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 21000 - 25000 £ per year.
Start Date: 23/02/2026
Where: BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25,087 rising to £25,684 after 8 months, plus uncapped commission
Whats in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carers Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you’ll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Customer Service Agents - Part Time Permanent Homeworking... in Glasgow employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary that increases with tenure, alongside uncapped commission opportunities. Our supportive work culture prioritises employee well-being with benefits like 24/7 access to a private GP, generous family leave policies, and paid volunteering days, all while fostering career development through ongoing training and skill enhancement. Located in the vibrant BT Glasgow Contact Centre, we provide a flexible working environment that allows you to balance your professional and personal life effectively, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agents - Part Time Permanent Homeworking... in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the customer service industry. A personal recommendation can make all the difference when you're trying to land that perfect role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes them tick and be ready to discuss how your skills align with their mission. This shows you're genuinely interested and not just another candidate.
✨Tip Number 3
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with a friend. The more comfortable you are, the better you'll perform during the actual interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Agents - Part Time Permanent Homeworking... in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the role. Highlight your customer service experience and how it aligns with what we're looking for. Show us why you're the perfect fit for our team!
Showcase Your Skills:Use specific examples to demonstrate your communication skills and adaptability. We want to see how you've thrived in fast-paced environments and met targets in previous roles. Let your achievements shine!
Be Authentic:Don't be afraid to let your personality come through in your application. We value genuine candidates who are passionate about helping customers. Share your enthusiasm for the role and what makes you tick!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its values. Understand their products and services, especially how they aim to enhance customer experiences. This knowledge will help you demonstrate your genuine interest in the role and show that you're aligned with their mission.
✨Showcase Your Communication Skills
As a Customer Service Agent, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Adaptability
This role requires the ability to adapt quickly in a fast-paced environment. Think of instances where you've successfully navigated changes or challenges in previous jobs. Sharing these stories will highlight your flexibility and readiness to thrive in a dynamic setting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or career development paths at EE. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
