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For Companies At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join a leading tech company focused on customer satisfaction.
- Benefits: Competitive salary, uncapped commission, and flexible working options.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy career growth, volunteering days, and great discounts on products.
The predicted salary is between 25087 - 25684 £ per year.
Start Date: 23/02/2026
Where: BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25,087 rising to £25,684 after 8 months, plus uncapped commission
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks.
Customer Service Advisor - Pensions in Glasgow employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Pensions in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BT and EE. Check out their social media, read up on their values, and see how they engage with customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer queries and complaints during the interview. Plus, it’s a great way to showcase your communication skills!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples from your past roles where you’ve gone above and beyond for a customer or hit your targets. We want to hear about your achievements, so have those stories at the ready to impress your interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor - Pensions in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and how you’ve helped customers find solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves speaking with customers, make sure your written application demonstrates your communication skills. Keep it clear, concise, and engaging – just like you would in a conversation!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in the pensions sector. Familiarise yourself with common pension products and services, as well as the company’s values and mission. This will show that you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves speaking with customers over the phone, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to refine your communication style and ensure you can convey information effectively.
✨Demonstrate Adaptability
The job description highlights the need for adaptability in a fast-paced environment. Think of examples from your past experiences where you successfully adapted to changes or challenges. Be ready to share these stories during the interview to illustrate your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.
