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- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a tech leader focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours and opportunities for career growth await you!
The predicted salary is between 25087 - 25684 £ per year.
Start Date: 23/02/2026
Where: BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25,087 rising to £25,684 after 8 months, plus uncapped commission
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Customer Service Advisor - Home Service (Permanent) in Glasgow employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Home Service (Permanent) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BT and EE. Understand their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the skills needed for the Customer Service Advisor role. Confidence is key!
✨Tip Number 3
Show off your personality! During the interview, let your energy and enthusiasm shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to show your friendly side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Advisor - Home Service (Permanent) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and how you’ve successfully met targets or built relationships with customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can bring energy and ambition to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves speaking with customers over the phone, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you’ve effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application status easily. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research BT and EE. Understand their values, products, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This is crucial for a Customer Service Advisor role!
✨Practice Common Interview Questions
Anticipate questions related to sales and customer service, such as 'How do you handle difficult customers?' or 'Can you give an example of a time you met a sales target?' Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
