At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Competitive salary, online GP access, family leave, and huge discounts on products.
- Other info: Flexible working options and great career development opportunities.
- Why this job: Use your problem-solving skills to make a real difference in customers' lives.
- Qualifications: No specific experience needed; just be helpful and calm.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: March 2026
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Training in Gateshead employer: EE
EE Newcastle is an exceptional employer that prioritises employee well-being and career development. With a competitive salary structure, flexible working options, and a supportive team culture, we empower our Customer Service Advisors to thrive both personally and professionally. Our commitment to training, generous family leave policies, and community involvement make EE a rewarding place to work in the heart of Newcastle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Gateshead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you’d handle different situations during the interview.
✨Tip Number 3
Be yourself! EE is looking for someone who’s naturally helpful and calm. Don’t be afraid to let your personality shine through in the interview – it’ll help you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with it right there!
We think you need these skills to ace Customer Service Advisor - Training in Gateshead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your interests and how they relate to the role. If you love gaming or tech, mention it!
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant skills or experiences that show you can solve problems and build relationships with customers. We’re looking for those transferrable skills!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if needed, and make sure your key skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome team culture there.
How to prepare for a job interview at EE
✨Know Your Tech
Brush up on basic broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal life. Think about times when you’ve helped someone out or resolved a tricky situation. This will demonstrate your ability to handle customer queries effectively.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you’re engaged and can build rapport, which is crucial for a Customer Service Advisor role.
✨Emphasise Your People Skills
Highlight your ability to build relationships and remain calm under pressure. Share stories that showcase your friendly nature and how you’ve supported others, as these qualities are key for success in this role.
