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- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecom company with a supportive culture.
- Benefits: Starting salary of £25,087, rising to £25,684, plus bonuses and incentives.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 25087 - 25684 £ per year.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: 25,087.00 rising to 25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: 12.82 per hour rising to 13.12 per hour at 9 months in role
Start date: January 2025 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside or Gosforth?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of 25,087.00 rising to 25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Full time - customer service advisor work from home employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full time - customer service advisor work from home
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your experiences to what they care about, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! EE is looking for confident talkers who can build relationships. Don’t be afraid to let your character shine through in your conversations, whether it’s during an interview or a casual chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Full time - customer service advisor work from home
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show off your unique style and experiences.
Tailor Your Application: Make sure to customise your application for this role. Highlight any relevant experience or skills that match what we're looking for in a customer service advisor. It shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and their customer service philosophy. Understanding their values and how they enhance customers' digital lives will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a customer service advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with the types of conversations you’ll be having.
✨Prepare for Behavioural Questions
Expect questions that explore your past experiences, especially those that demonstrate your ability to handle difficult situations or build relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have a chance to ask questions. Prepare a few that show your interest in the role and the company culture, such as inquiries about training opportunities or team dynamics. This shows you’re genuinely interested in being part of their team.