At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible culture.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Other info: Flexible working options, career development support, and a vibrant team culture.
- Why this job: Use your people skills to make a real impact while earning great rewards.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 26116 - 26738 £ per year.
Where: EE Darlington (Senhouse Road)
Full time: Permanent
Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: July 2026
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Representative - Uncapped Commission in Ferryhill employer: EE
EE is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary with uncapped commission potential, flexible working arrangements, and comprehensive benefits including 24/7 access to a GP and generous family leave. Our supportive work culture fosters personal development and community engagement, ensuring that every team member can thrive both professionally and personally in the vibrant setting of Darlington.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission in Ferryhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and its values. This will help you connect your experiences with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you’d handle different situations, which is key for a Customer Service Representative.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone who can build relationships, so don’t be afraid to show your friendly side and share personal anecdotes that highlight your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop about opportunities at EE.
We think you need these skills to ace Customer Service Representative - Uncapped Commission in Ferryhill
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show off your unique style and experiences.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight any relevant experience or skills that match what we’re looking for, especially those that show your ability to connect with customers.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid jargon and focus on what matters!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you’re familiar with EE's products and services. This will help you answer questions confidently and show that you're genuinely interested in the role. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about talking to customers, be ready to demonstrate your communication skills. Think of examples from your life where you've successfully built relationships or resolved conflicts. This will highlight your ability to connect with customers.
✨Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, training opportunities, or what a typical day looks like. This shows that you’re engaged and eager to learn more about the role.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they relate to the job. Remember, they want to see the real you, not just a rehearsed version!
