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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join EE, a leading tech company focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, healthcare, and generous leave policies.
- Why this job: Make a real impact by helping customers find the perfect products.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 25087 - 25684 £ per year.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: March 2026 onwards
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks.
Customer Care and Sales Associate (Permanent) in Felling employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care and Sales Associate (Permanent) in Felling
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Care and Sales Associate role.
✨Tip Number 2
Prepare for the interview by researching EE and understanding their products and services. Show us you’re genuinely interested in helping customers find the right solutions – it’ll make you stand out!
✨Tip Number 3
Practice your communication skills! Since this role involves speaking with customers over the phone, try role-playing with a friend or family member. The more comfortable you are, the better you’ll perform during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care and Sales Associate (Permanent) in Felling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Highlight your customer service experience and any sales achievements to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer care and sales. Share specific examples of how you've helped customers in the past and what drives you to succeed.
Show Off Your Communication Skills: Since this role involves speaking with customers, make sure your written application showcases your communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its values. Understand their products and services, especially how they enhance customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer-Centric Approach
Since this role is all about putting customers first, prepare examples from your past experiences where you’ve successfully resolved customer issues or exceeded their expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Adaptability and Team Spirit
EE values adaptability and teamwork, so be ready to discuss times when you’ve had to adjust quickly to changes or worked collaboratively with others. Highlighting these skills will show that you can thrive in a fast-paced environment.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as inquiries about career development opportunities or team dynamics. This shows you’re serious about your future with them.
