At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company with a vibrant team culture.
- Benefits: Great salary, uncapped commission, flexible hours, and generous family leave.
- Other info: Enjoy tailored training and support to help you thrive.
- Why this job: Make a real impact while developing your career in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave providing all parents 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan – funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental to protect you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Representative - Uncapped Commission (Saint Nicholas Arcades) in Farnworth employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with uncapped commission potential and a wealth of benefits including 24/7 online GP access, generous family leave, and substantial discounts on products. Our vibrant work culture fosters personal growth through tailored training and flexible working arrangements, ensuring that every team member can thrive while making a meaningful impact in the lives of our customers. Join us in Lancaster, where your ambition and dedication will be recognised and rewarded in a supportive environment that values community engagement and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission (Saint Nicholas Arcades) in Farnworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of a Customer Service Representative.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can connect with customers, so be yourself and let your passion for helping others come across.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - Uncapped Commission (Saint Nicholas Arcades) in Farnworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your communication skills and any relevant experience that shows you can put customers first – we want to see how you can make a difference!
Show Your Passion:Let your enthusiasm shine through in your application! We love candidates who are genuinely excited about helping customers and working in a fast-paced environment. Share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers first. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers over the phone.
✨Demonstrate Adaptability
In a fast-paced environment like EE, being adaptable is crucial. Think of instances where you've had to adjust quickly to changes or unexpected challenges. Be ready to discuss these situations during your interview, highlighting how your adaptability led to positive outcomes.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions. This could be about the team culture, training opportunities, or how success is measured in the role. Asking questions not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
