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For Companies At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £26,116, bonuses, online GP, and family leave.
- Other info: Flexible working options, career development support, and a great team environment.
- Why this job: Use your tech skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Advisor - Broadband Technical in Exeter employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Broadband Technical in Exeter
✨Tip Number 1
Get to know the company! Research EE and their Broadband Technical Team. Understanding their values and culture will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech-related queries, try simulating common issues you might encounter. This will prepare you for real-life scenarios during the interview.
✨Tip Number 3
Show off your soft skills! Being calm, helpful, and able to build relationships is key. Think of examples from your past experiences where you've demonstrated these qualities, and be ready to share them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor - Broadband Technical in Exeter
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love seeing how you can apply your skills to real-life situations, especially if you’ve got a knack for gaming or technology!
Be Yourself: We want to know the real you! Don’t be afraid to let your personality shine through in your written application. Being naturally helpful and calm is key, so share examples that showcase these traits.
Tailor Your Application: Make sure to tailor your application to the role. Mention why you’re interested in the Customer Advisor position and how you can contribute to our Broadband Technical Team. It shows us you’ve done your homework and are genuinely excited about the opportunity!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you started on this exciting journey with us at EE!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues customers face. Even if you don’t have specific experience, being able to talk about routers, connectivity problems, and basic troubleshooting will show your enthusiasm and readiness to learn.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. This could be anything from fixing a friend's tech issue to resolving a tricky situation at work. Highlighting these skills will demonstrate your ability to handle customer queries effectively.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and care about understanding the customer's needs, which is crucial for a Customer Advisor role.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, be ready to discuss how you connect with people. Share stories that illustrate your calmness, helpfulness, and ability to communicate clearly, as these traits are essential for success in this position.