At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Flexible benefits, 24/7 online GP access, and generous parental leave.
- Other info: Great career growth opportunities in a supportive team culture.
- Why this job: Make an impact in a dynamic sales environment while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT's products and services to be able to effectively acquire customers and ensure that the customer's needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT EE's standard products across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.
- Develop successful, sustainable, and profitable relationships within the defined account base. Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include customer contact activity, pipeline health and SOV/revenue growth.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages; previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers' wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving/exceeding targets; motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous although not essential; being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Acqusition in Essex employer: EE
BT is an exceptional employer that prioritises employee growth and wellbeing, offering a comprehensive benefits package tailored to support your lifestyle. With a vibrant work culture that encourages adaptability and learning, employees thrive in a target-driven environment while building meaningful relationships with SME customers. Located in the UK, BT provides unique opportunities for career advancement and a supportive atmosphere that values both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Acqusition in Essex
✨Tip Number 1
Get to know the company inside out! Research BT and their products so you can chat confidently about how you can help their SME customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Whether it's on a call or in person, being able to communicate clearly and effectively is key. Role-play with a friend or use our resources to sharpen those influencing skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Sales Advisor - Acqusition in Essex
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand BT's products and services. This will help you tailor your application to show how you can meet customer needs effectively.
Show Off Your Skills:Highlight your communication and customer service skills in your application. We want to see how you can influence and guide customers, so give us examples of when you've done this before!
Be Target-Driven:Since this role is all about achieving targets, mention any past experiences where you’ve met or exceeded goals. It shows us you're motivated and ready to thrive in a target-driven environment.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. We can't wait to hear from you!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT's products and services. This will not only help you answer questions confidently but also show your potential employer that you're genuinely interested in the role and can effectively meet customer needs.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend or family member to get comfortable with influencing and guiding customers.
✨Familiarise Yourself with Sales Methodologies
Research BT's sales methodologies and be prepared to discuss how you would apply them in real-life situations. Understanding effective questioning techniques and how to landscape accounts will give you an edge during the interview.
✨Show Your Adaptability
Be ready to share examples of how you've adapted to feedback or changed your approach in previous roles. Highlighting your willingness to learn and try new methods will resonate well with interviewers looking for a flexible candidate.
