At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive team culture.
- Benefits: Competitive salary, uncapped commission, flexible hours, and extensive perks.
- Other info: Enjoy a dynamic work environment with opportunities for career growth.
- Why this job: Use your communication skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
Where: EE Darlington (Senhouse Road)
Full time: Permanent
Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: July 2026
Why this job matters
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.
We don't do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Centre Agent - Uncapped Commission in Essex employer: EE
At EE Darlington, we pride ourselves on being an exceptional employer that values flexibility, personal growth, and a supportive work culture. With a competitive salary structure, comprehensive benefits including 24/7 access to healthcare, and opportunities for career advancement, we empower our employees to thrive both professionally and personally. Join us in a role where your communication skills can shine, and enjoy the unique advantage of a team that genuinely cares about your success and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when chatting with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try role-playing common call scenarios with a friend or family member. This will help you get comfortable with the kind of conversations you'll be having as a Call Centre Agent.
✨Tip Number 3
Be yourself! The job is all about building relationships, so let your personality shine through during the interview. Share your experiences and how they relate to the role – it’ll make you more relatable and memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and what we’re looking for.
We think you need these skills to ace Call Centre Agent - Uncapped Commission in Essex
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and experiences that make you a great fit for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention specific examples of how you've built relationships or handled challenging situations – it’ll make you stand out!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if needed, and make sure to proofread for any typos or errors – we want to see your best work!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand EE's products and services. Familiarise yourself with their offerings so you can confidently discuss how they enhance customers' digital lives. This will show your genuine interest in the role and help you connect better with the interviewer.
✨Show Off Your People Skills
As a Call Centre Agent, you'll be talking to people all day. Use the interview to demonstrate your communication skills. Share examples of how you've built relationships or resolved conflicts in the past. This will highlight your ability to engage with customers effectively.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking insightful questions shows that you're serious about the position and helps you gauge if it's the right fit for you.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and what makes you unique. This will help you stand out and show that you’re not just another candidate, but someone who can bring something special to the team.
