At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous family leave.
- Other info: Enjoy a vibrant team culture and opportunities for personal growth.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan – funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental to protect you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in England employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with uncapped commission potential and a wealth of benefits including 24/7 online GP access, generous family leave, and substantial discounts on products. Our vibrant team culture fosters personal growth and career development, ensuring that every employee has the support and resources needed to thrive in their role. Located in the heart of Lancaster, we provide a flexible work environment that values your time and contributions, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in England
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 3
Show off your personality! Don’t just focus on your skills; let your enthusiasm and passion for the role come through. Employers love candidates who can bring energy and positivity to the team, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows that you’re proactive and really care about the opportunity, which can set you apart from other candidates.
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Call Centre Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since this role is all about speaking with customers, let your communication skills shine through in your written application. Use clear, concise language and make sure to convey your enthusiasm for helping others.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your passion for technology and how you can make a difference in customers' lives.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get the ball rolling on your journey with us at EE!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to demonstrate your problem-solving skills and ability to connect with customers.
✨Highlight Your Adaptability
This role is fast-paced, so be ready to discuss times when you've had to adapt quickly to changes or challenges. Share specific examples that showcase your drive and determination to meet targets, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For instance, you could ask about the training process or how success is measured within the team.
