Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, demonstrate products, and resolve inquiries in-store.
- Company: Join EE, the UK's leading mobile communications company with a vibrant workplace culture.
- Benefits: Enjoy a full-time role with opportunities for growth and a dynamic team environment.
- Why this job: Be part of a top-rated network while enhancing your customer service and sales skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills!
- Other info: Flexible hours, including weekends and holidays, to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
EE, part of BT Group, is the largest and most advanced mobile communications company in the UK. We deliver mobile and fixed communications services and run the UK's biggest and fastest mobile network. With more than 550 shops across the UK, we are committed to creating an outstanding place to work for our 13,000 employees. Recognized for our excellence, we have received numerous awards, including being ranked the UK's best overall network by RootMetrics and winning Best Network at various industry awards.
This is a full-time on-site role for an EE Guide, located in Edmonton Green. The EE Guide will be responsible for providing exceptional customer service, assisting customers with their mobile and fixed communication needs, and ensuring a positive in-store experience. Daily tasks include engaging with customers, demonstrating products and services, handling inquiries, and resolving any issues. Additionally, the EE Guide will contribute to achieving sales targets and maintaining store presentation standards.
Qualifications
- Excellent customer service and interpersonal skills
- Effective communication and active listening abilities
- Sales experience and the ability to achieve sales targets
- Problem-solving skills and attention to detail
- Knowledge of mobile and fixed communication services is a plus
- Ability to work effectively in a team environment
- Flexibility to work weekends and holidays as needed
- Proficiency in using point-of-sale systems and other store technology
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Telecommunications
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE Guide
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding the latest mobile and fixed communication technologies will not only boost your confidence but also impress the hiring managers during any discussions.
✨Tip Number 2
Practice your customer service skills. Since the role heavily focuses on engaging with customers, consider role-playing scenarios with friends or family to enhance your ability to handle inquiries and resolve issues effectively.
✨Tip Number 3
Showcase your sales experience. Be prepared to discuss specific examples of how you've achieved sales targets in previous roles, as this will demonstrate your capability to contribute to the store's success.
✨Tip Number 4
Network with current or former EE employees. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace EE Guide
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the EE Guide position. Tailor your application to highlight relevant skills and experiences that match these requirements.
Craft a Strong CV: Create a CV that showcases your customer service experience, sales achievements, and any relevant skills. Use clear headings and bullet points to make it easy to read, and ensure it is tailored specifically for the role at EE.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences align with the job requirements, particularly in customer service and sales.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for the EE Guide role.
How to prepare for a job interview at EE
✨Showcase Your Customer Service Skills
As an EE Guide, exceptional customer service is key. Prepare examples from your past experiences where you successfully assisted customers or resolved issues. This will demonstrate your ability to handle similar situations in the role.
✨Know Your Products
Familiarise yourself with EE's mobile and fixed communication services. Being knowledgeable about the products will not only help you answer questions confidently but also show your genuine interest in the company and its offerings.
✨Demonstrate Teamwork
Since the role requires working effectively in a team environment, be ready to discuss how you've collaborated with others in previous jobs. Highlight any specific instances where teamwork led to achieving sales targets or improving customer satisfaction.
✨Prepare for Sales Scenarios
Sales experience is important for this position. Think of scenarios where you successfully sold a product or service. Be prepared to discuss your approach and the techniques you used to engage customers and close sales.
