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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and support.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career development, and the chance to make a difference.
- Qualifications: No specific experience needed; just bring your confidence and people skills!
- Other info: Work part-time (20 hours/week) with opportunities for home working and self-scheduled breaks.
The predicted salary is between 18803 - 19232 £ per year.
<p></p><b></b><p><b>Part time</b>: Permanent – 20 Hours per week</p><p><b>Salary</b>: £23,504 pro-rata rising to £24,064 pro-rata at 9 months in role, plus uncapped commission</p><p><b>Hourly rate: </b>£12.05</p><b></b><p>If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.</p><p> </p><p>We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?</p><b></b><p>We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.</p><b></b><p><b>What’s in it for you?</b></p><p> </p><ul><li>A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.</li><li>Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us</li><li>Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly </li><li>Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family</li><li>Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year</li><li>Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want</li><li>Volunteering days, so you can give back to your local community</li><li>Optional Private Healthcare and Dental, to protect you and your family</li></ul><p> </p><p>On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?</p><p></p>
EE | Customer Service Representative - Uncapped Commission | merthyr tydfil employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE | Customer Service Representative - Uncapped Commission | merthyr tydfil
✨Tip Number 1
Show your personality! Since this role is all about building relationships, be ready to showcase your communication skills and how you connect with others. Think of examples from your life where you've successfully engaged with people.
✨Tip Number 2
Familiarize yourself with EE's products and services. Even though training will be provided, having a basic understanding of what EE offers can help you stand out as someone who is genuinely interested in the role.
✨Tip Number 3
Highlight your flexibility and adaptability. Since the role offers flexible working options, share any experiences where you've successfully managed your time or adapted to changing circumstances.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think about how you would handle different customer scenarios and be ready to share your thoughts on enhancing their digital lives.
We think you need these skills to ace EE | Customer Service Representative - Uncapped Commission | merthyr tydfil
Some tips for your application 🫡
Highlight Your Communication Skills: Since the role emphasizes talking to customers and building relationships, make sure to showcase your communication skills in your application. Provide examples of how you've successfully interacted with others, whether in a professional or personal context.
Emphasize Flexibility: Mention your ability to adapt to different situations and schedules. The company values flexibility, so highlight any experiences where you successfully managed your time or adjusted to changing circumstances.
Show Enthusiasm for Sales: Even though the role doesn't involve hard sales, express your interest in helping customers find the right products. Share any relevant experiences that demonstrate your passion for customer service and sales.
Tailor Your CV: Customize your CV to align with the job description. Focus on relevant experiences and skills that match the requirements of the Customer Service Representative position at EE, ensuring it reflects your suitability for the role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
Since this role involves talking to customers, it's essential to demonstrate your communication skills during the interview. Practice speaking clearly and confidently about your experiences and how you can relate to customers.
✨Highlight Your Relationship-Building Experience
Whether it's through personal or professional experiences, be ready to share examples of how you've successfully built relationships. This could include anecdotes from previous jobs or even family situations that showcase your ability to connect with others.
✨Understand EE's Products and Services
While you will receive training, showing that you have done your homework on EE's products and services can set you apart. Familiarize yourself with their offerings and think about how you would discuss them with potential customers.
✨Emphasize Flexibility and Adaptability
Given that the role offers flexibility, be prepared to discuss how you manage your time and adapt to changing circumstances. Share examples of how you've successfully balanced work and personal commitments in the past.
