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- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction.
- Benefits: Enjoy uncapped commission, flexible hours, and great perks like online GP access.
- Why this job: Build relationships, develop your skills, and enjoy a supportive team culture.
- Qualifications: No specific experience needed; just bring your confidence and communication skills.
- Other info: Opportunities for career growth and community volunteering days.
The predicted salary is between 18803 - 19277 £ per year.
<p></p><b></b><p><b>Where: </b>Darlington<br><b>Full time: </b>Permanent <br><b>Salary: </b>£23,504 rising to £24,064 at 9 months in role, plus uncapped commission <br><b>Hourly rate:</b> £12.05 per hour rising to £12.34 per hour at 9 months in role <br> </p><b></b><p>If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. </p><p><br>We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington? </p><b> </b><p>We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. </p><b></b><p><b>What’s in it for you?</b></p><p> </p><ul><li>A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.</li><li>Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us</li><li>Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly</li><li>Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family</li><li>Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year</li><li>Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want</li><li>Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts</li><li>Volunteering days, so you can give back to your local community</li><li>Optional Private Healthcare and Dental, to protect you and your family</li></ul><b></b><p>On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? </p><p></p>
EE | Customer Service Advisor - Uncapped Commission | darlington employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE | Customer Service Advisor - Uncapped Commission | darlington
✨Tip Number 1
Show your personality! Since this role is all about building relationships and having conversations, let your unique character shine through during the interview. Be prepared to share personal anecdotes that highlight your communication skills.
✨Tip Number 2
Familiarize yourself with EE's products and services. Even though you’ll receive training, having a basic understanding of what EE offers will help you engage more confidently with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 3
Practice active listening. In a customer service role, being able to listen and respond appropriately is key. During your interview, show that you can listen carefully to questions and provide thoughtful answers.
✨Tip Number 4
Highlight your flexibility and adaptability. Since the role offers flexible working options, share examples from your past experiences where you successfully managed changing circumstances or adapted to new situations.
We think you need these skills to ace EE | Customer Service Advisor - Uncapped Commission | darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'confident talker', 'building relationships', and 'enhance digital lives' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your life experiences have equipped you with the skills needed for this position. Mention your ability to connect with people and your willingness to learn about EE's products.
Showcase Your Soft Skills: Highlight your soft skills in both your CV and cover letter. Emphasize your communication skills, adaptability, and ability to handle customer inquiries effectively, as these are crucial for a Customer Service Advisor role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
Since the role involves talking to customers, it's essential to demonstrate your communication skills during the interview. Practice speaking clearly and confidently about your experiences and how you can relate to customers.
✨Highlight Your Relationship-Building Experience
Whether it's through personal or professional experiences, be ready to share examples of how you've successfully built relationships. This could include anecdotes from previous jobs or even everyday situations that showcase your ability to connect with others.
✨Understand EE's Products and Services
While you will receive training, showing that you have done your homework on EE's products and services can set you apart. Familiarize yourself with their offerings and think about how they enhance customers' digital lives.
✨Emphasize Flexibility and Adaptability
EE values flexibility, so be prepared to discuss how you manage your time and adapt to changing circumstances. Share examples of how you've successfully balanced work and personal commitments in the past.
