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- Tasks: Join us as a Customer Guide, delivering top-notch service and advice to our customers.
- Company: We're an award-winning company known for excellent service and a supportive work culture.
- Benefits: Enjoy competitive pay, discounts for friends and family, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values teamwork, success, and customer satisfaction.
- Qualifications: Previous customer service experience is preferred; a positive attitude and willingness to learn are essential.
- Other info: This is a full-time, in-person role with weekend availability required.
The predicted salary is between 23795 - 30000 £ per year.
Job Description:
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
We are looking for a skilled customer guide to join our team in our Newbury store. As a customer guide, you will be responsible for providing excellent customer service and advice to our customers regarding their needs. You will be responsible for creating and maintaining relationships with our customers to ensure they have a positive experience with our company.
About the Company:
Our company has won the best network award for Eleven consecutive years with Rootmetrics. We are proud of our reputation for providing excellent service and products to our customers. We are dedicated to providing a great working environment for our employees, and we strive to create a culture of teamwork, growth, and success.
Responsibilities:
Provide exceptional customer service to our customers
Develop and maintain relationships with customers to ensure a positive experience with our company
Advise customers on mobile phone products and services
Meet and exceed sales targets
Stay up-to-date on mobile phone products and services
Provide technical support and advice to customers
Requirements:
Previous experience in customer service or sales
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Knowledge of mobile phone products and services would be an advantage but not essential
Ability to meet and exceed sales targets
Positive attitude and willingness to learn
Salary:
The salary for this position is £30,000 OTE based on a 40-hour workweek. We offer competitive benefits, including discount for friends and family and opportunities for advancement within the company.
Job Types: Full-time, Permanent
Pay: £23,795.20 per year
Additional pay:
* Commission pay
Benefits:
* Company events
* Company pension
* Employee discount
* Store discount
Schedule:
* Weekend availability
Experience:
* Customer Service: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
EE - Customer Guide employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE - Customer Guide
✨Tip Number 1
Familiarise yourself with the latest mobile phone products and services. Being knowledgeable about what you’re selling will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it’s through networking or during the interview process, demonstrating your ability to connect with customers can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully handled customer queries or exceeded sales targets.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations and show that you’re genuinely interested in being part of our team.
We think you need these skills to ace EE - Customer Guide
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service or sales. Emphasise any achievements that demonstrate your ability to meet and exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the mobile phone industry. Mention specific skills that align with the job description, such as communication and interpersonal skills.
Highlight Relevant Experience: In your application, focus on previous roles where you provided exceptional customer service. Use specific examples to illustrate how you developed relationships with customers and contributed to a positive experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or went above and beyond to ensure satisfaction.
✨Demonstrate Product Knowledge
While knowledge of mobile phone products isn't essential, showing that you've done your homework can set you apart. Familiarise yourself with the latest mobile technologies and be ready to discuss how they can benefit customers.
✨Emphasise Relationship Building
The company values maintaining relationships with customers. Be ready to discuss how you have built rapport with clients in the past and how you plan to do so in this role. This will demonstrate your commitment to providing a positive customer experience.
✨Prepare for Sales Target Discussions
As meeting and exceeding sales targets is part of the job, think about your past achievements in sales. Be prepared to discuss strategies you used to meet targets and how you can apply those strategies in this new position.
