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- Tasks: Join our customer service team to help customers with their mobile needs.
- Company: EE is a multi-award-winning mobile network committed to diversity and community.
- Benefits: Enjoy a starting salary of £20,280, discounts on products, and 25 days holiday.
- Why this job: Kickstart your career with training towards an NVQ in a supportive family-like environment.
- Qualifications: No specific background needed, just bring your energy and ambition!
- Other info: We celebrate diversity and welcome everyone to be part of the EE family.
The predicted salary is between 12000 - 14000 £ per year.
<b></b><p><b>Where</b>: North Tyneside, Cobalt Business Park North Shields </p><p><b>Full time</b>: Permanent</p><p><b>Salary</b>: £20,280.00 per year</p><p><b>Hourly rate: </b>£10.40</p><b></b><p><b>The Role</b><br> </p><p><b>Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.</b><br> </p><p>Join our <b>multi award winning</b> Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.<br> </p><p>You can come from <b>any background</b> and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an <b>NVQ</b> and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.</p><p> </p><p>We are more than a <b>team</b> at EE; we are a <b>family</b>, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and <b>personal</b> service every single time. </p><b> </b><p><b>Your Future With Us</b><br> </p><p>We are <b>passionate</b> about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.</p><b> </b><p><b>Wondering If You’re What We’re Looking For?</b><br> </p><p>We believe in a completely <b>personal</b> environment, where you’re treated like you want to be treated. We’re <b>committed</b> to working together to build a <b>community</b> where everyone feels they belong. Whatever your <b>age</b>, <b>race</b>, <b>sexuality</b>, <b>disability</b>, <b>religion</b> or <b>gender</b> <b>identity</b>, we recognise and <b>celebrate</b> our differences and embrace <b>diversity</b> at all levels. Everyone is <b>welcome</b> at EE.</p><b></b><p><b>Wondering What’s In It For You?</b><br> </p><p>Being part of the EE family brings a huge number of benefits including the below:</p><ul><li>A <b>great</b> starting salary of <b>£20,280</b> plus <b>incentives</b> throughout the year</li><li><b>Huge</b> discounts of EE & BT products including your Mobile and Broadband – saving you <b>hundreds</b> <b>of</b> <b>pounds</b> every year</li><li>Volunteering days, so you can <b>give back</b> to your local community</li><li>Optional Private Healthcare and Dental, for <b>you</b> and the <b>family</b></li><li>A share scheme where you can <b>invest</b> in the company at a <b>discounted</b> rate</li><li><b>25 days holiday</b> with the option to buy more</li><li>Optional Pension scheme to <b>protect</b> your <b>future</b></li><li><b>Critical Illness</b> cover</li><li><b>Childcare</b> vouchers</li><li>Gym membership <b>discounts</b></li><li><b>Discounts</b> off attractions for the <b>family</b> all year round</li><li>The smaller bits like; <b>free</b> parking on our sites, subsided canteen, <b>free</b> tea and coffee, and even a <b>concierge</b></li></ul><b> </b><p><b>What Are You Waiting For?</b><br> </p><p>If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!</p>
EE | Apprentice Customer Service Advisor | north shields employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE | Apprentice Customer Service Advisor | north shields
✨Tip Number 1
Show your enthusiasm! When you reach out to us or during any interactions, let your passion for customer service shine through. We love candidates who are excited about helping others and eager to learn.
✨Tip Number 2
Familiarize yourself with EE's products and services. Understanding what we offer will not only help you in conversations but also demonstrate your commitment to the role and our customers.
✨Tip Number 3
Emphasize your ability to work in a team. At EE, we consider ourselves a family, so showcasing your teamwork skills and how you contribute to a positive environment can set you apart.
✨Tip Number 4
Be ready to discuss your career aspirations. We are passionate about helping you grow, so sharing your goals and how you see yourself progressing within EE can make a strong impression.
We think you need these skills to ace EE | Apprentice Customer Service Advisor | north shields
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Advisor at EE. Highlight your enthusiasm for helping customers and your willingness to learn in your application.
Show Your Personality: EE values charm and enthusiasm. Use your application to showcase your personality. Share experiences that demonstrate your ability to connect with people and provide excellent service.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Emphasize any previous customer service experience or relevant skills that align with EE's values.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your passion for the role and the company. Mention why you want to join EE and how you can contribute to their customer service team.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values energy and enthusiasm, so let your passion for customer service shine through during the interview.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and be ready to showcase how you can help customers understand their issues and solutions.
✨Emphasize Your Willingness to Learn
EE is looking for candidates who are eager to learn and grow. Be prepared to discuss how you’ve embraced learning opportunities in the past and how you plan to continue developing your skills.
✨Highlight Your Team Spirit
Since EE promotes a family-like atmosphere, share examples of how you’ve worked well in teams. Discuss your ability to collaborate and support others, which aligns with their community-focused values.
