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- Tasks: Join our customer service team to help customers with their bills and smartphone features.
- Company: EE is a multi-award-winning mobile network committed to diversity and community.
- Benefits: Enjoy a starting salary of £20,280, discounts on products, and 25 days holiday.
- Why this job: Kickstart your career with training, personal growth, and a supportive family-like environment.
- Qualifications: No specific background needed, just bring your energy, talent, and ambition.
- Other info: Receive NVQ training and enjoy perks like free parking and gym discounts.
Where : North Tyneside, Cobalt Business Park North Shields Full time : Permanent Salary : £20,280.00 per year Hourly rate: £10.40 The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras youd expect from Britains most cutting-edge mobile network. We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, well be right there and will do everything we can to help you get to where you want to be. Wondering If Youre What Were Looking For? We believe in a completely personal environment, where youre treated like you want to be treated. Were committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. Wondering Whats In It For You? Being part of the EE family brings a huge number of benefits including the below: A great starting salary of £20,280 plus incentives throughout the year Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, for you and the family A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future Critical Illness cover Childcare vouchers Gym membership discounts Discounts off attractions for the family all year round The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge What Are You Waiting For? If you think youd be a great fit wed love to hear from you. Reach out to get the conversation started! JBRP1_UKTJ
EE | Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE | Apprentice Customer Service Advisor
✨Tip Number 1
Show your enthusiasm! When you reach out to us or during any interactions, let your passion for customer service shine through. We love candidates who are excited about helping others and eager to learn.
✨Tip Number 2
Familiarize yourself with EE's products and services. Knowing our offerings will not only help you in conversations but also demonstrate your commitment to understanding our brand and what we stand for.
✨Tip Number 3
Emphasize your ability to work in a team. At EE, we value collaboration and a family-like atmosphere, so sharing examples of how you've successfully worked with others can set you apart.
✨Tip Number 4
Be ready to discuss your career aspirations. We’re committed to your growth, so showing that you have goals and a desire to progress within the company will resonate well with us.
We think you need these skills to ace EE | Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Advisor at EE. Highlight your enthusiasm for helping customers and your willingness to learn in your application.
Show Your Personality: EE values charm and enthusiasm. Use your application to showcase your personality. Share experiences that demonstrate your ability to connect with people and provide excellent service.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Emphasize any relevant experience, even if it's from different fields, that showcases your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for starting a career in customer service. Mention why you want to join EE specifically and how you align with their values of diversity and community.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
EE is looking for candidates who are bold and eager to learn. Make sure to express your enthusiasm for the role and the company during the interview. Share specific examples of how you've demonstrated energy and ambition in past experiences.
✨Emphasize Customer Service Skills
Since the role focuses on providing exceptional customer service, be prepared to discuss your previous experiences in customer-facing roles. Highlight any situations where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Your Willingness to Learn
EE values continuous learning and development. Be ready to talk about your desire to grow within the company and how you plan to take advantage of the training opportunities offered. Mention any relevant courses or skills you are interested in pursuing.
✨Be Yourself
EE prides itself on creating a personal environment where everyone feels they belong. Don’t hesitate to show your personality during the interview. Authenticity can set you apart from other candidates and align with the company's ethos of embracing diversity.
