At a Glance
- Tasks: Assist customers and provide top-notch service while earning uncapped commission.
- Company: Join a supportive team at Saint Nicholas Arcades with a focus on growth.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and incentives.
- Other info: Enjoy family-friendly leave policies and 24/7 access to online GP services.
- Why this job: Make a difference in customers' lives while enjoying flexible working conditions.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE.
Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Edinburgh employer: EE
Join a dynamic team as a Contact Centre Agent at our Saint Nicholas Arcades location, where we prioritise employee well-being and growth. Enjoy a competitive salary with uncapped commission, comprehensive family leave policies, and access to a 24/7 online GP service, all within a supportive work culture that values your contributions and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company during interviews.
✨Tip Number 2
Practice your communication skills! As a Contact Centre Agent, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're keen and professional, which is exactly what we look for in a Contact Centre Agent.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight any customer service experience and relevant achievements to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills:As a Contact Centre Agent, communication is key! Make sure your application is clear, concise, and free of typos. This is your first chance to impress us with your written skills.
Apply Through Our Website:We love it when you apply directly through our website! It makes the process smoother for both you and us. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what a Contact Centre Agent does. Familiarise yourself with the responsibilities and skills required for the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Contact Centre Agent, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues.
✨Highlight Your Customer Service Experience
Prepare to discuss any previous roles where you've provided customer service. Think of specific situations where you went above and beyond for a customer. This will illustrate your ability to handle various scenarios and your commitment to excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
