At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous family leave.
- Other info: Enjoy career growth opportunities and paid volunteering days to give back.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Full time: Permanent
Address: The Strand, Swansea, SA1 2AB
What’s in it for you:
- Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Call Centre Operator - Uncapped Commission in Edinburgh employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, comprehensive benefits including 24/7 access to a private GP, and generous family leave policies. Our vibrant work culture in Swansea fosters personal growth through ongoing training and development opportunities, while our commitment to community engagement allows you to take paid volunteering days. Join us to be part of a dynamic team where your contributions are valued and rewarded, and where you can truly make a difference in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Uncapped Commission in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their products and services, and think about how you can contribute to their mission of bringing people together. This will show your genuine interest and help you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you get comfortable with handling customer queries and objections, making you feel more confident during the real deal.
✨Tip Number 3
Show off your personality! When you're on the phone, let your energy and enthusiasm shine through. Remember, it's not just about solving problems; it's about building relationships. Be friendly, approachable, and ready to engage with customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Call Centre Operator - Uncapped Commission in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any previous customer service experience and showcase how you've met targets or provided excellent service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role is all about speaking with customers, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the perks we offer!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Call Centre Operator, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers.
✨Demonstrate Adaptability
This role requires you to thrive in a fast-paced environment. Think of instances where you've had to adapt quickly to changes or challenges. Be ready to discuss how you handled those situations and what you learned from them, as this will highlight your resilience and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or career development paths at EE. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
