At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading mobile network provider with a supportive culture.
- Benefits: Earn £13.35 per hour, flexible hours, bonuses, and great discounts.
- Other info: Enjoy a dynamic team environment with opportunities for career growth.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 13928 - 17410 £ per year.
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)
Start Date: July 2026
Hours: Part-time (20–25 hours per week)
Shift Pattern: Fixed Monday–Friday evenings
- 20 hrs: 4:45pm – 9:00pm
- 25 hrs: 3:40pm – 9:00pm
Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses
- 20 hrs: £13,928.53 → £14,260.27 annually
- 25 hrs: £17,410.67 → £17,825.33 annually
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE.
Why not use your skills to make a difference and join our Mobile Billing Team in EE Darlington? You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor in Eaglescliffe employer: EE
At EE Darlington, we pride ourselves on being an excellent employer that values flexibility and employee well-being. With a supportive work culture, competitive pay, and numerous benefits such as online GP access, generous family leave, and career development opportunities, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a rewarding work-life balance in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Eaglescliffe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the job.
✨Tip Number 3
Be yourself! The job description mentions that you don’t need specific experience, so focus on showcasing your natural helpfulness and calm demeanour. Let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the EE family. Don’t miss out on this opportunity!
We think you need these skills to ace Part Time Customer Service Advisor in Eaglescliffe
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique skills can help us at StudySmarter.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience or skills that match what we're looking for in a Part Time Customer Service Advisor. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be all set!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does, especially in a mobile billing context. Familiarise yourself with common billing queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves solving customer issues, prepare examples from your past experiences where you've successfully resolved problems. Whether it's through gaming or tech tinkering, highlight how those skills can translate into helping customers effectively.
✨Demonstrate Your People Skills
Building relationships is key in customer service. During the interview, be friendly and approachable. Share stories that illustrate your ability to connect with others, whether it’s through teamwork or customer interactions. This will help convey that you’re naturally helpful and calm.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support work-life balance. This shows that you’re engaged and serious about finding a good fit for both you and the company.
