At a Glance
- Tasks: Help customers with their accounts and find the best solutions over the phone.
- Company: Join EE's supportive and flexible Billing Team in Belfast.
- Benefits: Earn £12.82 per hour, plus bonuses and discounts on EE & BT products.
- Other info: Enjoy flexible hours, career development, and a great team culture.
- Why this job: Use your life skills to make a real difference for customers.
- Qualifications: Life experience and strong communication skills are key.
The predicted salary is between 10 - 15 € per hour.
This is a part time role, working 20, 25 or 30 hours weekly. The hours will range between 08:00am and 16:30pm and also include some weekend working.
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting hourly rate of 12.82, plus incentives and bonuses.
- Huge discounts on EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
- Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Part Time (Carryduff) in Durham employer: EE
EE is an exceptional employer that values flexibility and personal growth, making it an ideal place for those seeking a rewarding part-time role in customer service. With competitive pay, generous family leave policies, and a strong commitment to employee development, you will find a supportive work culture that encourages you to thrive both personally and professionally. Located in Belfast, you'll also enjoy the benefits of a close-knit team environment and opportunities to give back to the community through volunteering.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time (Carryduff) in Durham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your life experiences to what they’re looking for in a Customer Service Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how your skills can handle challenging situations.
✨Tip Number 3
Be yourself during the interview! They want to see the real you and how your unique life experiences can contribute to the team. Don’t be afraid to share personal stories that highlight your resilience and relationship-building skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Customer Service Advisor - Part Time (Carryduff) in Durham
Some tips for your application 🫡
Show Off Your Life Skills:When you're writing your application, don't forget to highlight those life experiences that have shaped you. Whether it's raising a family or building strong relationships, these skills are super relevant for a Customer Service role and can really set you apart!
Tailor Your Application:Make sure to customise your application to fit the job description. Use keywords from the listing, like 'flexibility' and 'support', to show that you understand what we're looking for. This helps us see how you’d be a great fit for our team!
Be Genuine and Personable:We love authenticity! When writing your application, let your personality shine through. Share your passion for helping others and how you can make a difference in our customers' lives. We want to know the real you!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Make sure to highlight your life experiences that have equipped you with resilience and problem-solving skills. Think about specific situations where you've navigated challenges, whether in family life or previous jobs, and be ready to share those stories.
✨Understand the Role
Familiarise yourself with the Customer Service Advisor role and what it entails. Research EE's values and how they align with your own. This will help you articulate why you're a great fit and how you can contribute to their Billing Team.
✨Practice Active Listening
Since the role involves speaking with customers over the phone, practice active listening techniques. During the interview, demonstrate your ability to listen carefully and respond thoughtfully, showing that you can empathise with customer needs.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team culture, training opportunities, or how they support work-life balance, which is important for this flexible position.
