At a Glance
- Tasks: Engage with UK SME customers to boost sales and enhance relationships through proactive outreach.
- Company: Dynamic telecom company focused on customer growth and satisfaction.
- Benefits: Tailored benefits, including private GP access, generous leave, and discounted products.
- Other info: Join a supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses thrive while developing your sales skills.
- Qualifications: Strong communication skills and a knack for handling customer conversations.
The predicted salary is between 30000 - 40000 € per year.
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.
The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound-focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand, ensuring customers receive timely, high-quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value-led conversations and supporting key customer programmes, the role plays a direct part in strengthening long-term customer relationships while supporting wider transformation and efficiency goals.
What you'll be doing:
- Outbound Customer Growth
- Proactively contact existing SMB customers to protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross-sell opportunities aligned to customer needs.
- Hold confident, value-based conversations focused on long-term customer outcomes.
- Clearly explain products, pricing, and contract terms.
- Ensure customers receive correct information and documentation before orders are placed.
- Inbound Support (When Required)
- Support inbound call volumes during busy periods.
- Identify upsell and cross-sell opportunities aligned to customer needs efficiently and professionally.
- Take ownership of issues through to resolution, using correct processes.
- Deliver a consistent customer experience across inbound and outbound activity.
- Customer & Process Excellence
- Maintain accurate customer records and contact details.
- Follow all sales, compliance, and data protection requirements.
- Use CRM and sales systems correctly at all times.
- Escalate risks, complaints, or vulnerabilities appropriately.
- Work closely with wider teams to resolve issues and improve outcomes.
- Performance & Collaboration
- Deliver against agreed performance measures, including quality, retention, and growth.
- Actively engage in coaching, feedback, and development sessions.
- Support a “one team” culture by sharing best practice and helping colleagues.
Essential skills/experience:
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
Desirable skills/experience:
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales portals.
Our package:
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme – 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Outbound Business Sales Advisor - Customer Growth in Dundonald employer: EE
As an Outbound Business Sales Advisor at our company, you will thrive in a dynamic and supportive environment that prioritises employee growth and wellbeing. With tailored benefits such as access to a 24/7 online private GP and a market-leading pension scheme, we ensure that our team members are well taken care of both personally and professionally. Join us in fostering long-term customer relationships while enjoying a collaborative culture that encourages sharing best practices and continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Business Sales Advisor - Customer Growth in Dundonald
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or in front of a mirror. This will help you feel more confident when handling objections and having those all-important value-based conversations.
✨Tip Number 3
Don’t just wait for the phone to ring! Be proactive and reach out to potential employers through our website. Show them you’re eager and ready to engage with customers right from the start.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outbound Business Sales Advisor - Customer Growth in Dundonald
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about engaging with customers, make sure your application highlights your strong communication and listening skills. Use examples that demonstrate how you've handled challenging conversations or objections in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how your background aligns with our needs for the Outbound Business Sales Advisor role.
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check your contact details and make sure everything is accurate. This shows us you take compliance seriously!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities like protecting customers at risk of churn and identifying upsell opportunities. This will help you speak confidently about how your skills align with what they’re looking for.
✨Practice Makes Perfect
Role-play common interview scenarios with a friend or family member. Focus on handling objections and challenging conversations, as these are crucial for the Outbound Business Sales Advisor role. The more you practice, the more comfortable you'll feel during the actual interview.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication and listening skills. Be prepared to discuss how you would hold value-based conversations with customers and explain products clearly. This is your chance to shine, so make sure you articulate your thoughts well!
✨Be Ready to Discuss Compliance
Since attention to detail and compliance are essential for this role, be ready to talk about your experience with CRM systems and data protection requirements. Share examples of how you've maintained accurate records and followed processes in previous roles to show you’re the right fit.
