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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Start date is January 13, 2025, with the potential for home working.
The predicted salary is between 23504 - 24064 £ per year.
## **Where:** EE Lancaster Contact Centre **Salary: £23,504 (£12.05 ph)** rising to **£24,064 (£12.34 ph)** at 8 months in role, plus **uncapped commission!** **Start Date:** 13th January 2025 **Full Time:** 37.5 hours per week ## If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. ## **What’s in it for you?** * A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. * Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us * Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly * Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year * Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want * Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts * Volunteering days, so you can give back to your local community * Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Digital Solutions Advisor (Hiring Immediately) [ImmediateStart] employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Solutions Advisor (Hiring Immediately) [ImmediateStart]
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will help you feel more confident during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, being able to articulate your thoughts clearly and engagingly will set you apart from other candidates.
✨Tip Number 3
Highlight your relationship-building skills. Whether it's through previous work experience or personal anecdotes, showcasing your ability to connect with people will resonate well with the hiring team.
✨Tip Number 4
Be prepared to discuss how you handle challenges. Sharing examples of how you've navigated difficult conversations or situations can demonstrate your problem-solving abilities and adaptability.
We think you need these skills to ace Digital Solutions Advisor (Hiring Immediately) [ImmediateStart]
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Digital Solutions Advisor. Highlight your relevant skills and experiences that align with the role.
Tailor Your CV: Customize your CV to emphasize your communication skills, relationship-building experience, and any sales or customer service background. Make sure to include specific examples that demonstrate your abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you are interested in working for EE and how your skills can contribute to enhancing customers' digital lives.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Confidence
As a Digital Solutions Advisor, confidence is key. Practice speaking clearly and assertively about your experiences and how they relate to the role. Remember, you’ll be talking to customers, so showcasing your ability to communicate effectively will set you apart.
✨Highlight Your Relationship-Building Skills
This role emphasizes building relationships with customers. Be prepared to share examples from your past where you've successfully connected with others, whether in a professional or personal context. This will demonstrate your ability to engage with customers meaningfully.
✨Understand EE's Products and Services
While you’ll receive training, having a basic understanding of EE’s products and services will show your initiative. Research the latest offerings and think about how they can enhance a customer's digital life. This knowledge will help you answer questions confidently.
✨Emphasize Flexibility and Adaptability
EE values flexibility, so be ready to discuss how you manage your time and adapt to changing situations. Share examples of how you’ve successfully navigated challenges in previous roles or personal experiences, highlighting your ability to remain calm and effective under pressure.
